Warranty Coverage
All our products are covered by the following warranties:
- Lifetime Warranty: Covers casting defects and porosity
- 10 Year Warranty: Covers cartridge, aerator, and valve defects
- 5 Year Warranty: Covers surface finish
- 2 Year Warranty: Covers washers and O-rings
Important Warranty Terms & Conditions
- Professional Installation Required
All products must be installed and maintained by a licensed and qualified tradesperson to ensure proper function and compliance with warranty terms.
🔹 What’s Not Covered?
- Defects or damage caused by misuse, abuse, improper installation, or lack of maintenance
- Wear and tear beyond the stated warranty period
- Any labor costs for removal or installation of replacement parts
- Consequential loss due to defects in the product or its components
🔹 Warranty Claims
If you experience any issues covered by our warranty, please contact our support team with:
- Your proof of purchase
- Photos/videos of the issue
- A description of the problem
We’ll assess the issue and provide a replacement part or resolution as quickly as possible.